Orders are despatched within 48 hours of receipt of cleared funds via Royal Mail, on working days. All orders are sent first class. Orders are usually delivered within 3-4 days (often sooner).
Small parcel 0>1kg £3.50
Small parcel 1>1.5kg £6.95
Medium parcel 1.5>2kg £8.75
Medium parcel 2>4kg £10.75
Wholesale orders are despatched via our chosen courier, which varies depending on the size of the order.
Customers will be informed of expected despatch and delivery within 24 hours of placing their order.
Additional Delivery Information
• All delivery timescales are subject to availability
• Your order may be dispatched in more than one parcel and arrive at different times
• Working day refers to any day Monday to Friday excluding bank holidays
• Delivery to the Scottish Highlands, islands and other remote areas may take longer.
How do I Return a Product?
We are proud of the quality of our products and personally check each and every order for quality and consistency, if however, your products arrive in an unsatisfactory condition, please return the unopened products to the returns address below within 14 days of receipt for a full refund or replacement.
Lost or Damaged Parcel
If you have any lost or missing products from your order then please contact us on: 01570 491138 or email us: firstname.lastname@example.org.
Lost parcels must be reported within 14 days of the order date – we will not be liable for any loss should you fail to inform us within this time frame.
If products are damaged in transit, we will gladly offer a refund or replacement. Products must be returned within 14 days of receipt, in the received condition with a letter stating the problem.
We will not be liable for any damage if you fail to follow these guidelines.
Rosamond & Ivy
85 Bridge St